Privacy Policy

Certain sections of this site request personal details that we would like to retain on a database so that we can keep in touch with you about Norfolk in the future.

Norfolk County Council as administering partner of Norfolk Tourism is its data controller and is registered as a data user and computer bureau under the Data Protection Act 1998.

 

How we would use your personal data?

 

Under the Data Protection Act 1998, Norfolk County Council have a legal duty to protect any information we collect from you. We do not pass on your details to any third party unless you give us permission or the Council is legally obliged to do so or it is for the prevention or detection of crime or fraud. Norfolk County Council website contains full details of Norfolk County Council's Data Protection Policy.

 

At any time you may:

- ask for a copy of the information we hold on you (for which we may make a small charge);
- ask us to correct any inaccuracies in the details we hold; and
- instruct us to remove your details from our database;

You may also ask that whilst your details are retained on our database they are not to be passed on to or processed on behalf of any third party.

For further information, please contact Norfolk Tourism, Floor 2, County Hall, Martineau Lane, Norwich, Norfolk NR1 2SG, UK.

Email: info@visit.norfolk.gov.uk

What information do we collect?

This site does not automatically capture or store personal data from visitors to the site, other than to log the user's IP address and session information such as the duration of the visit to the site and the nature of the browser used. This information is used only for administration of the site system and in the compilation of statistics used by Norfolk Tourism to assess the use of the site.

We collect information from visitors to the Visit Norfolk website in three ways:

1. Requests for information or services via email and online forms

2. Feedback via an online form

3. Feedback via an optional online survey

We use cookies on this website. A cookie is a text file sent to your browser and stored there. This enables the web server to recognise your computer when you revisit our website.

We may send a cookie which may be stored on by your browser on your computer's hard drive, for example if you complete our optional online website survey, it will send a cookie to your computer so that it will not invite you to complete it again on your next visit.

Most browsers allow you to refuse to accept cookies. (For example, in Internet Explorer you can refuse all cookie by clicking "Tools", "Internet Options", "Privacy", and selecting "Block all cookies" using the sliding selector.) This will, however, have a negative impact upon the usability of many websites, and may prevent you from accessing some services available on this website.

 

Online payments - paying for your listing on VisitNorfolk

Norfolk County Council is serious about guarding the security of your personal data and the details of any transactions you make, and uses leading technologies and encryption software to safeguard your data. We use Secure Socket Layer (SSL) technology, a standard supported by major internet browsers. All of your personal and payment card details are protected using 128 bit encryption when transmitted over the internet.

Our online credit and debit card processing is undertaken by HSBC.

 

Site usage information - Google Analytics

Google Analytics allows us to record visitors' use of the site. We use this information to make changes to the layout of the site and to the information on the site, based on the way that visitors move around it. Google Analytics does not store any personal information or information about which other sites you have visited. Google Analytics keeps the site usage data for two years.


What happens when I click on a link to another site?

The VisitNorfolk website contains links to other websites. This privacy policy applies only to our site, so you should always take care when you are moving to another site and read the privacy statement of any site, which collects personal information. Norfolk Tourism accepts no responsibility or liability for these sites.

We do not pass on any personal information you have given us to any other site, except in the case of online payments where we transfer your details to HSBC our online payments partner and you enter your credit or debit card details on their secure website.

 

 
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